FinovateEurope 2017: what awaits in the post-bank world?
FinovateEurope 2017: what awaits in the post-bank world?

Last week’s FinovateEurope was full of the broad range of exciting and innovative companies that we have come to expect at the show. Although the 72 companies showcasing their solutions operated right across the fintech landscape, they all sing from a common hymn sheet of improving the customer experience.

Rapidly advancing applications of artificial intelligence (AI), conversational user interfaces and other emerging technologies are driving a shift away from the conventional financial services approach to a more engaging and personalised customer journey.

What that actually means and how that is done was explored in a workshop run by R/GA London at the conference. Much of what…